TERMS OF SERVICE
ИП Алексанян Гайк Давидович (Individual Entrepreneur Aleksanyan Gaik Davidovich)
Effective Date: 9 October 2026 Version: 1.0
1. AGREEMENT TO TERMS
These Terms of Service (the "Terms") constitute a legally binding agreement between you ("you," "your," or "User") and ИП Алексанян Гайк Давидович (Individual Entrepreneur Aleksanyan Gaik Davidovich), an individual entrepreneur registered in the Russian Federation — INN 262413169817, OGRNIP 324861700116764 — with its registered address at ul. Razdolnaya 8, Khanty-Mansiysk, KhMAO — Yugra, Russia ("Tonik," "we," "us," or "our"), governing your access to and use of the website located at tonik.events, together with any subdomains, mobile interfaces, embedded checkout components, application programming interfaces, and related services (collectively, the "Platform").
BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.
These Terms incorporate by reference the following documents, each of which forms an integral part of this agreement:
- Privacy Policy
- Ticket Purchase Terms
- Refund, Cancellation and Exchange Policy
- Digital Asset Payment Terms
- Cookie Policy
- Prohibited and Restricted Jurisdictions Notice
In the event of a conflict between these Terms and any incorporated document with respect to the subject matter specifically addressed by that document, the incorporated document shall control.
2. THE NATURE OF OUR SERVICE — PLEASE READ CAREFULLY
2.1 Tonik Acts as Agent, Not as Seller
Tonik is a technology and payment services provider. Tonik is not the seller, producer, promoter, or organiser of any event listed on the Platform.
For every ticket purchased through the Platform, the contract of sale is formed between you and the independent third party that creates, produces, or promotes the relevant event (the "Organiser"). Tonik acts solely as the Organiser's limited commercial agent for the purposes of: (a) listing the event; (b) facilitating the issuance of tickets; and (c) collecting payment on the Organiser's behalf.
The identity of the Organiser is disclosed on each event page and in the confirmation communications you receive following purchase.
2.2 What This Means for You
Because Tonik acts as agent and not as principal:
(a) The Organiser, and not Tonik, is responsible for the event itself, including its occurrence, timing, location, content, artistic quality, safety, staffing, and compliance with applicable licensing and public-safety requirements.
(b) The Organiser, and not Tonik, determines ticket prices, ticket categories, seating allocations, entry conditions, age restrictions, and the terms on which tickets may be refunded, exchanged, or transferred.
(c) The Organiser, and not Tonik, bears responsibility for any cancellation, postponement, rescheduling, relocation, or material alteration of an event, and for the refund of the ticket price in such circumstances.
(d) Tonik is responsible for the operation of the Platform, the accurate processing of payments made through it, and the issuance and delivery of tickets.
2.3 Tonik Is Not a Financial Institution
Tonik is not a bank, deposit-taking institution, money services operator, remittance agent, virtual asset service provider, or licensed financial intermediary. Tonik does not hold customer funds in its own name.
Payment processing and digital asset custody are performed by regulated third-party providers, as described in the Privacy Policy. Digital asset amounts are received and held by a licensed custody provider pending settlement to the Organiser. Card and local payment method transactions are processed by a licensed payment processor, which settles the ticket proceeds to the Organiser directly.
Amounts held pending settlement are not deposits, do not bear interest, and are not protected by any deposit insurance or investor compensation scheme in any jurisdiction.
2.4 Beta Features
Certain features of the Platform are designated as being in beta, including the organiser console and the embed checkout tools. Beta features are provided for evaluation, may contain defects, and may be modified or withdrawn without notice. Their designation is displayed within the interface.
3. ELIGIBILITY
To access or use the Platform, you represent and warrant that:
(a) you are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction of residence, whichever is greater;
(b) you have the legal capacity to enter into a binding contract;
(c) you are not located in, ordinarily resident in, or accessing the Platform from a jurisdiction in which the Platform is unavailable, as set out in the Prohibited and Restricted Jurisdictions Notice;
(d) you are not the subject of any economic or trade sanction administered or enforced by the United Nations Security Council, the Central Bank of the Russian Federation, the United States Department of the Treasury's Office of Foreign Assets Control, the European Union, or the United Kingdom, and are not owned or controlled by any such person;
(e) you will not use the Platform for or on behalf of any such person; and
(f) your access to and use of the Platform does not violate any law applicable to you.
Individual events may impose additional age or eligibility requirements. Those requirements are set by the Organiser, are stated on the event page, and are enforced at the venue. Satisfying the eligibility requirements of these Terms does not entitle you to admission to an event whose specific requirements you do not meet.
4. ACCOUNTS AND ACCESS
4.1 Buyer Authentication
Access to purchase history and issued tickets is authenticated by a one-time code delivered to the email address you provide. A code is invalidated after five (5) incorrect attempts, and you must request a new one.
You are responsible for maintaining the security of the email account through which codes are delivered. Any person with access to that account may be able to access your orders and tickets.
Every one-time code email includes a link permitting you to report a code you did not request. Reporting invalidates all outstanding codes for that address and alerts our team.
4.2 Order Access
Following a purchase, your browser receives a cryptographically signed authorisation permitting access to that order. Access to an order requires either that authorisation or an authenticated session associated with the same email address. An order identifier alone does not grant access.
Once you have confirmed your email address by one-time code, the delivery address for that order is locked and cannot be changed. This measure exists to prevent redirection of issued tickets and is not subject to exception.
Where a signed link is issued to allow you to resume an order on another device, that link expires forty-eight (48) hours after the associated reservation ends.
4.3 Organiser Accounts
Organiser accounts are authenticated by a one-time code delivered to the registered email address. Organisers are responsible for all activity conducted under their accounts and for the acts and omissions of any team member to whom they grant access.
Settlement characteristics that are not configurable. An Organiser sets the currency in which its tickets are priced, its fee mode, its tax treatment, and its refund terms. It does not set the currency in which a buyer's card is charged: a card is billed in the settlement currency of the account that acquires the payment — the Organiser's own payment account currency once its onboarding is complete, or United States dollars where the payment is acquired by the Platform's own account — as described in Section 6.3, and the Organiser is settled in accordance with its payout arrangements. This is a characteristic of the Platform rather than an event setting, and applies to every Organiser without exception.
4.4 Accuracy of Information
You must provide accurate, current, and complete information when using the Platform. Tickets are delivered to the email address supplied at the time of purchase. Tonik is not responsible for non-delivery arising from an incorrectly supplied email address, a full mailbox, or a recipient mail system that rejects or filters our messages.
5. TICKETS AND PURCHASE
The formation, content, and performance of ticket sale contracts are governed by the Ticket Purchase Terms. Refunds, cancellations, and exchanges are governed by the Refund, Cancellation and Exchange Policy.
In summary, and without limiting those documents:
(a) Prices, fees, and totals are calculated and validated by our servers. Any amount transmitted by your browser or device is disregarded.
(b) Seats or ticket allocations selected during checkout are held for a limited period. If payment is not completed within that period, the allocation is released and made available to other purchasers.
(c) A contract of sale is formed only upon our confirmation that payment has been received and settled, and not upon initiation of a payment or reservation of an allocation.
(d) tickets are issued in electronic form, each bearing a unique QR code. Admission is granted by presentation of the ticket in the form issued. Where the same ticket code is presented more than once, admission is refused to every presenter after the first.
6. FEES, CHARGES AND CURRENCY
6.1 Booking Fee
A ticket booking fee of four per cent (4%) of the ticket price is charged in respect of each ticket purchased through the Platform. By default this fee is displayed separately and payable by you in addition to the ticket price. An Organiser may elect to have the booking fee absorbed into the displayed ticket price, in which case no separate fee line is shown.
The booking fee is consideration for the booking, issuance, delivery, and support services provided in connection with your purchase. This service is rendered upon issuance of your ticket. Accordingly, and subject to Section 5.4 of the Refund, Cancellation and Exchange Policy and to any non-excludable right you may have under the law of your jurisdiction of residence, the booking fee is not refundable.
6.2 Payment Processing Fee
payment processing costs are included in the amount shown on the payment button — no separate surcharge is added at checkout. The rate applicable to your selected method is disclosed to you before you authorise payment, and the total amount to be charged is displayed on the payment button itself.
Payment methods offered:
| Payment method | Processing fee |
|---|---|
| Cards (Visa, Mastercard, MIR) and SBP | included in the displayed total |
| Digital assets (USDT / USDC / BTC / TON) | network cost included in the displayed total |
The methods offered and the resulting total displayed at checkout govern. We do not apply a currency conversion surcharge.
6.3 Charge Currency — Important
The currency in which your payment instrument is charged is determined by the account that acquires the payment and by the payment method you select, and may differ from the currency in which ticket prices are displayed.
| Payment method | Charge currency |
|---|---|
| Cards (Visa, Mastercard, MIR) and SBP | The settlement currency of the account acquiring the payment — Russian roubles (RUB) for CIS-facing acquiring, or United States dollars (USD) where the payment is acquired by the Platform's own account |
| Digital assets | The token selected (USDT, USDC, BTC or TON) |
Charges are made in the acquiring account's currency for every event, whatever currency the event prices its tickets in. This is a fixed characteristic of the Platform and is not configurable by an Organiser. Prices remain displayed in the event's own currency; the payment instrument is billed the equivalent in the charge currency at the rate prevailing when you pay, and that amount and currency are shown to you on the payment button before you authorise it.
Where the charge currency differs from the currency of your payment instrument, your bank, card issuer, or wallet provider may apply its own conversion rate and may levy its own foreign-transaction charge. Those charges are imposed by your provider, are not received by Tonik, and are outside our control.
Before you authorise payment, the Platform displays the exact amount to be charged and the currency of that charge. Your receipt records the amount actually charged, the currency, and the conversion rate applied by us for reference.
6.4 Taxes
Value-added tax, goods and services tax, and equivalent transaction taxes are calculated at the rate applicable at the time your order is placed and are recorded as at that time. Subsequent changes to applicable tax rates do not alter the amount recorded against a completed order.
You are responsible for any tax arising in your own jurisdiction in connection with your purchase, including any tax arising from the disposal of a digital asset used to effect payment. Tonik does not provide tax advice.
6.5 Refund Processing Fee
Where a refund is processed to a digital asset wallet, a fixed processing fee of 1.60 USDT is deducted from the refunded amount to cover network and handling costs. Where a refund arises from an overpayment in digital assets, a handling fee of USD 1.50 is deducted from the returned surplus.
7. ACCEPTABLE USE
You must not, and must not permit any other person to:
(a) access or use the Platform for any unlawful purpose, or in furtherance of any fraudulent, deceptive, or manipulative scheme;
(b) purchase tickets by automated means, including through the use of bots, scripts, or other automation, or in excess of any published purchase limit, or through the use of multiple accounts or payment instruments to circumvent such a limit;
(c) resell, or offer to resell, any ticket in contravention of the Organiser's stated conditions or of any law applicable to ticket resale in the relevant jurisdiction;
(d) access, scrape, index, harvest, or copy any part of the Platform by automated means, or attempt to derive the source code, structure, or underlying data of the Platform;
(e) circumvent, disable, or interfere with any security, authentication, rate-limiting, or access-control feature of the Platform, including by attempting to guess a one-time code or an order identifier;
(f) upload or transmit any virus, worm, or other malicious code, or any file whose content or format differs from that which its extension or declared type indicates;
(g) impersonate any person, or misrepresent your affiliation with any person or entity;
(h) use the Platform to launder the proceeds of crime, to finance terrorism, to evade sanctions, or to obscure the origin or destination of funds; or
(i) use the Platform in any manner that could damage, disable, overburden, or impair it, or interfere with any other party's use of it.
We may suspend or terminate your access to the Platform, cancel any order, and void any ticket, without liability to you, where we reasonably determine that you have engaged in conduct prohibited by this Section.
8. INTELLECTUAL PROPERTY AND UPLOADED CONTENT
8.1 Our Rights
The Platform, including its software, design, layout, text, graphics, logos, and the "tonik" name and marks, is owned by Tonik or its licensors and is protected by copyright, trade mark, and other intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for the purpose of browsing events and purchasing tickets for your own personal, non-commercial use. All rights not expressly granted are reserved.
8.2 Organiser Content
Event descriptions, images, video, artist names, venue information, and other materials relating to an event are supplied by the Organiser, including by direct upload to the Platform. Tonik does not review, verify, moderate, or endorse Organiser content and makes no representation as to its accuracy, legality, or as to the Organiser's right to use it.
8.3 Organiser Warranties
By uploading or submitting content to the Platform, an Organiser represents and warrants that it owns or is licensed to use that content for the purposes contemplated, that the content does not infringe the rights of any third party, that it is not unlawful, defamatory, obscene, or misleading, and that it contains no malicious code. The Organiser grants Tonik a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt for display, and distribute that content for the purposes of operating and promoting the Platform and the relevant event.
The Organiser indemnifies Tonik against any claim arising from content it has supplied.
8.4 Notice of Infringement
If you believe that content on the Platform infringes your intellectual property rights, contact us at legal@tonik.events with: (i) identification of the work said to be infringed; (ii) identification and location of the allegedly infringing material; (iii) your contact details; (iv) a statement of your good-faith belief that the use is not authorised; and (v) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorised to act on the rights holder's behalf.
We will investigate and may remove or disable access to material pending resolution. We may suspend the account of any Organiser that repeatedly uploads infringing content.
9. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
9.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
9.2 WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM IS FREE OF HARMFUL COMPONENTS. FEATURES DESIGNATED AS BETA ARE PROVIDED WITHOUT ANY WARRANTY WHATSOEVER.
9.3 WE MAKE NO REPRESENTATION OR WARRANTY REGARDING ANY EVENT, INCLUDING WHETHER IT WILL TAKE PLACE, ITS CONTENT, ITS QUALITY, THE IDENTITY OR PERFORMANCE OF ANY ARTIST OR PARTICIPANT, THE CONDITION OR SUITABILITY OF ANY VENUE, OR THE ACCURACY OF ANY INFORMATION SUPPLIED BY AN ORGANISER.
9.4 WE DO NOT WARRANT THE AVAILABILITY, PERFORMANCE, OR SECURITY OF ANY BLOCKCHAIN NETWORK, DIGITAL ASSET, WALLET APPLICATION, OR THIRD-PARTY PAYMENT SERVICE. RISKS SPECIFIC TO DIGITAL ASSET PAYMENTS ARE DESCRIBED IN THE DIGITAL ASSET PAYMENT TERMS.
9.5 NOTHING IN THESE TERMS EXCLUDES, RESTRICTS, OR MODIFIES ANY GUARANTEE, WARRANTY, RIGHT, OR REMEDY CONFERRED ON YOU BY A LAW THAT CANNOT LAWFULLY BE EXCLUDED, RESTRICTED, OR MODIFIED BY AGREEMENT.
10. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
10.1 TONIK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE.
10.2 TONIK'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND ANY TRANSACTION EFFECTED THROUGH THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES RETAINED BY TONIK IN RESPECT OF THE TRANSACTION GIVING RISE TO THE CLAIM; AND (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100).
10.3 WITHOUT LIMITING SECTION 2, TONIK SHALL HAVE NO LIABILITY FOR: (A) THE CANCELLATION, POSTPONEMENT, RESCHEDULING, RELOCATION, OR ALTERATION OF ANY EVENT; (B) THE CONDUCT, SOLVENCY, OR PERFORMANCE OF ANY ORGANISER OR VENUE; (C) REFUSAL OF ADMISSION BY AN ORGANISER OR VENUE; (D) ANY LOSS OR INJURY SUSTAINED AT A VENUE; (E) THE ACTS OR OMISSIONS OF ANY THIRD-PARTY PAYMENT PROCESSOR, CUSTODY PROVIDER, WALLET APPLICATION, OR BLOCKCHAIN NETWORK; OR (F) ANY CONVERSION RATE OR FOREIGN-TRANSACTION CHARGE APPLIED BY YOUR OWN BANK, CARD ISSUER, OR WALLET PROVIDER.
10.4 THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
11. INDEMNITY
You agree to indemnify, defend, and hold harmless Tonik, its affiliates, and their respective directors, officers, employees, and agents from and against any claim, demand, proceeding, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms or of any incorporated document; (b) your violation of any law or of the rights of any third party; (c) your fraudulent, unlawful, or wilful misconduct; (d) content you have uploaded to the Platform; or (e) any dispute between you and an Organiser, venue, or other User, save to the extent arising from Tonik's own breach or negligence.
12. THIRD-PARTY SERVICES
The Platform integrates services supplied by third parties, including payment processing, digital asset custody, email delivery, database hosting, and analytics. Those services are governed by the terms and privacy policies of their respective providers. The identity of these providers and the data shared with them are disclosed in the Privacy Policy.
The Platform may contain links to third-party websites, including venue, mapping, and video services. Such links are provided for convenience. Tonik does not control and is not responsible for the content, security, or practices of any linked site.
13. SUSPENSION AND TERMINATION
We may suspend or terminate your access to the Platform, in whole or in part, immediately and without notice, where: (a) you have breached these Terms; (b) we are required to do so by law, by a regulator, or by a payment or custody provider; (c) we reasonably suspect fraudulent, unlawful, or abusive activity; or (d) continued provision would expose Tonik to legal, regulatory, or reputational risk.
Termination does not affect: (i) tickets already validly issued to you, which remain subject to the Ticket Purchase Terms and to the Organiser's conditions; (ii) accrued rights and obligations; or (iii) any provision of these Terms which by its nature is intended to survive.
14. CHANGES TO THESE TERMS
We may amend these Terms from time to time. The amended Terms take effect upon publication on the Platform, save that:
(a) amendments that materially and adversely affect your rights take effect no earlier than fourteen (14) days after publication; and
(b) the Terms in force at the time an order is placed govern that order, and are not altered by any subsequent amendment.
Your continued use of the Platform following the effective date of an amendment constitutes acceptance of the amended Terms. If you do not accept an amendment, you must cease using the Platform.
15. GOVERNING LAW AND DISPUTE RESOLUTION
15.1 Governing Law
These Terms and any non-contractual obligation arising out of or in connection with them are governed by and construed in accordance with the laws of the Russian Federation.
15.2 Jurisdiction
The courts of the Russian Federation have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
15.3 Mandatory Consumer Protections Preserved
Sections 15.1 and 15.2 do not deprive you of the protection afforded to you by provisions of the law of your country of habitual residence that cannot be derogated from by agreement. If you are a consumer resident in a jurisdiction whose law confers on you a right to bring proceedings in your local courts, or which applies mandatory consumer protection rules to your purchase, that right and those rules are unaffected by this Section.
15.4 Informal Resolution
Before commencing proceedings, you agree to raise the matter with us — through the support channel described in Section 17, or at legal@tonik.events — and to allow thirty (30) days for good-faith resolution of the dispute. This Section does not prevent either party from seeking urgent injunctive relief.
16. GENERAL
16.1 Entire Agreement. These Terms, together with the incorporated documents, constitute the entire agreement between you and Tonik with respect to the Platform and supersede all prior communications and understandings.
16.2 Severability. If any provision is held invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to render it enforceable, or if modification is not possible, severed. The remaining provisions continue in full force.
16.3 No Waiver. No failure or delay in exercising any right constitutes a waiver of that right.
16.4 Assignment. You may not assign or transfer any right or obligation under these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.
16.5 No Third-Party Rights. Save as expressly provided, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any provision.
16.6 Force Majeure. Tonik is not liable for any failure or delay in performance arising from any cause beyond its reasonable control, including act of God, epidemic, war, civil disturbance, governmental action, labour dispute, failure of telecommunications or internet infrastructure, failure or congestion of a blockchain network, or failure of a third-party payment, hosting, or custody provider.
16.7 Language. These Terms are drawn up in English. Any translation is provided for convenience only, and in the event of inconsistency the English text prevails, save where applicable law requires otherwise.
16.8 Notices. Notices to you may be given by email to the address associated with your order or account, or by posting on the Platform. Notices to us must be sent to legal@tonik.events.
17. SUPPORT AND HOW TO REACH US
17.1 The Support Channel
Support is provided through the Platform at /support, and from the "get help" control shown in checkout and in your ticket wallet. Opening a request there attaches the order it concerns, its payment state and any transaction reference we hold, so that we can answer without asking you to gather them.
Each request is given a reference beginning TQ- and a private link. The link is sufficient to read and reply to the request; no account and no sign-in is required, because the person most likely to need us is the person who cannot get into their tickets.
17.2 Response Times
We answer support requests within one (1) working day. Requests concerning an event taking place within the next twenty-four (24) hours are treated as urgent and answered ahead of the queue.
Where a request concerns the event itself — its timing, line-up, venue, or conditions of entry — those matters are the Organiser's and we will direct you to them. Where it concerns your order, your payment, your tickets or your access to them, it is ours.
17.3 Requests We Answer Without a Person
Some matters are resolved on the support page itself and require no correspondence: re-sending your tickets to the address the order belongs to, showing the live state of a payment, and directing a refund request to the correct route. Tickets are only ever re-sent to the address already on the order; we will not send them to an address supplied in a support request.
17.4 Email
Correspondence by email remains available at the addresses in Section 18. A request opened on the Platform is nonetheless answered faster, because it arrives with the information we would otherwise have to ask you for.
18. CONTACT
ИП Алексанян Гайк Давидович (Individual Entrepreneur Aleksanyan Gaik Davidovich) the Russian Federation INN 262413169817 · OGRNIP 324861700116764 · Registered address: ul. Razdolnaya 8, Khanty-Mansiysk, KhMAO — Yugra, Russia
General enquiries: /help on the Platform, or help@tonik.events Legal notices: legal@tonik.events Privacy and data protection: privacy@tonik.events